🚀 Junior Service Coordinator / Dispatcher

Raimac Industries | Parts & Service Team

Be the heartbeat behind the service. Keep the wheels turning. Help businesses run.

Raimac Industries is a trusted leader in servicing foodservice equipment across the industry. From soft-serve machines to preventative maintenance and on-site repairs, we support restaurants, meat shops, national chain accounts, and aligned service partners who rely on us to keep things running smoothly.

We’re growing fast and we’re looking for a Junior Service Coordinator / Dispatcher who thrives in a fast-paced environment, loves solving puzzles, and takes pride in delivering exceptional customer service.

👉 Learn more about us at www.raimac.com

🌟 Why This Role Matters

As a Junior Service Coordinator, you’ll be the first voice our customers hear and the central connector between clients, technicians, parts, and internal teams. You’ll manage daily schedules, coordinate technicians, set expectations, and ensure everyone stays informed.

If you enjoy being organized, thinking on your feet, and turning chaos into clarity, this role has your name on it.

🛠 What You’ll Do Day-to-Day

• Answer incoming calls and emails promptly and professionally
• Understand customer needs, ask the right questions, and provide helpful solutions
• Book service calls with clear, accurate, and detailed information
• Assign technicians based on skill level, availability, urgency, and location
• Build and optimize technician schedules each morning
• Communicate closely with technicians throughout the day to track job progress
• Keep customers informed if timelines change or issues arise
• Work collaboratively with the Parts Clerk and Service team
• Prepare and send quotes using Versaie, Corrigo, or email
• Provide pricing guidance and rough estimates when appropriate
• Ensure work orders, paperwork, and job histories are accurate and submitted on time
• Support interdepartmental coordination for multi-service jobs
• Assist the Accounting team with office support and invoicing tasks

🔁 Additional Responsibilities

• Gather customer feedback and conduct light customer research
• Set up and manage preventative maintenance schedules
• Send follow-up emails to keep customers in the loop
• Assist with technician work order pricing and online invoicing
• Support other departments as needed

🧠 What We’re Looking For

On Your Resume:

• 1+ year of experience in dispatching, coordinating, or a related role
• Strong customer service skills with experience handling high call volumes
• Comfortable managing client concerns and resolving conflicts
• Proficiency with computers including Word and Excel (system training provided)

During the Interview, We’ll Want to Hear About:

• How you communicate clearly, listen actively, and ask smart questions
• Examples of problem-solving when plans didn’t go as expected
• How you’ve handled frustrated or upset clients
• Your ability to work independently while managing fast-paced call volumes
• How you learn services quickly and apply that knowledge to scheduling decisions

🎁 What Raimac Has to Offer

• Competitive base salary based on experience
• Customizable benefits package including medical, dental, vision care, and RRSP options
• Up to 5 paid sick days for you or your immediate family
• Paid holidays (details discussed during interview)
• Ongoing training, mentorship, and real career growth opportunities
• A supportive, team-first culture where help is always available
• A chance to grow with an industry leader during an exciting phase of expansion

👋 Ready to Join Us?

If you’re organized, dependable, and excited to be part of a growing service-driven company, we’d love to hear from you.

We look forward to welcoming you to the Raimac Parts & Service team

Service/Repair Technicians

Attend on-site service & repairs for our customers in the restaurant/grocery industry in the Lower Mainland. Scheduled service call rotation evenings and weekends.
Periodically repair equipment brought to our shop.

Company vehicle and cell phone provided.

Position Requirements:
The successful candidate will possess the following skills/aptitudes:

• Experience working in the Service/Repair Industry an asset (will train)
• Interest and ability to learn technical and mechanical aspects of food service equipment
• Strong diagnostic and problem solving ability
• Strong Written and Verbal Communication
• Demonstrated attention to detail
• Strong interpersonal skills
• Valid driver’s license
• C Gas Ticket or Higher is an asset

We are willing to train the right individual for this Long Term Position. Compensation will be commensurate with experience.

If this sounds like you and you would like to be part of our team, please send your resume and cover letter to david@raimac.com